To our valued Customers,

In response to the spread of COVID-19 within the Republic of Panama, Norton Lilly International (Panama) have instituted several measures to mitigate the health risks to our employees, customers and business partners, while ensuring that the continuity of our business operations remain in place in order to properly service our customer’s vessels in port and the canal, and maintain reliable communications both internally and externally.  Based on the recommendation of the Panama Health Ministry, we are implementing flexible work schedules and telecommuting (work-from-home) for as many personnel as possible, effective immediately and until further notice.

While operations in the Panama Canal and surrounding Ports continue as normal, the local government authorities have imposed certain restrictions.

  • Crew are temporarily prohibited from embarkation or disembarkation, except for medical emergency.
  • Panama Immigrations have stopped issuance of entry Visas for crew.
  • Passengers from cruise ships and yachts are temporarily prohibited from embarkation or disembarkation, except for medical emergency.
  • Visitation onboard all vessels has been temporarily restricted to personnel whose function is indispensable to the operation, and in compliance with recommended sanitation and safety guidelines.

We remain fully attentive to the requirements of Customers, the Vessels under our care, their Masters and Crew.  While Norton Lilly vessel operations remain unaffected, the health and safety of our employees are paramount.  We will continue to monitor the spread of COVID-19, follow recommendations from government authorities, and take all necessary actions to mitigate the risks to our employees, customers, and business partners.

Should you have any questions or concerns, please do not hesitate to contact us.

Attached are updated contact details including 24 hrs. Duty Officer contact details and mobile phone numbers.


For further information please contact us at:

Norton Lilly International (Panama) S.A.
Bldg. 3825  – Office 204
Howard – Panama-Pacifico
Panama, Rep. of Panama
Tel: (507) 304-4600
Fax: (507) 269-3926
Main email:  (24 hours)
Management email: (office hours)


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