Norton Lilly Ship Agent in Panama

Update to the Panama Canal customer code procedure

PANAMA FLASH! – Update to the Panama canal customer code issuance, consolidation, and deactivation procedure.

Panama City – January 23rd, 2023,

The Panama Canal Authority (ACP) published today the new version of the Customer Code procedure which includes the following changes.

  • Addition of the form 341 “Customer Code Form” which must be provided for the creation of a new code, modification or cancellation of a customer code. The form can be downloaded from the following link .
  • Documentation required for each solicitation which should be submitted in Spanish or English languages.
  • Modification to the code consolidation rule.  
  • Update for the utilization of the code by subsidiaries companies.
  • Adjustment to the rules for change of an assigned customer code
  • Fines for inappropriate use of the Customer code.

For inquiries or additional information, please contact us.


Norton Lilly International (Panama) S.A.

Bldg. 3825  – Office 204

Howard – Panama-Pacifico

Panama, Rep. of Panama

Tel: (507) 304-4600

Main email:  (24 hours)


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