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Update to the Panama Canal customer code procedure

PANAMA FLASH! – Update to the Panama canal customer code issuance, consolidation, and deactivation procedure.

Panama City – January 23rd, 2023,

The Panama Canal Authority (ACP) published today the new version of the Customer Code procedure which includes the following changes.

  • Addition of the form 341 “Customer Code Form” which must be provided for the creation of a new code, modification or cancellation of a customer code. The form can be downloaded from the following link https://pancanal.com/wp-content/uploads/2023/01/Formulario-de-Creacio%CC%81n-de-Customer-Code.pdf .
  • Documentation required for each solicitation which should be submitted in Spanish or English languages.
  • Modification to the code consolidation rule.  
  • Update for the utilization of the code by subsidiaries companies.
  • Adjustment to the rules for change of an assigned customer code
  • Fines for inappropriate use of the Customer code.

For inquiries or additional information, please contact us.

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Norton Lilly International (Panama) S.A.

Bldg. 3825  – Office 204

Howard – Panama-Pacifico

Panama, Rep. of Panama

Tel: (507) 304-4600

Main email: operations@nortonlilly.com.pa  (24 hours)

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Norton Lilly Panama, a subsidiary of Norton Lilly International, has been proudly serving the international shipping community at the Panama Canal and surrounding ports as Ship Agent for over 95 years since opening our first office on the Isthmus in 1925.                  

PANAMA OFFICE (PACIFIC)

Howard, Int. Business Park, Building No. 3825, 2nd Floor, Office No. 204.
Panama, Republic of Panama.
Tel: (+507) 304-4600
E-mail: operations@nortonlilly.com.pa

CRISTOBAL OFFICE (ATLANTIC)

Manzanillo International Terminal (MIT) Ave. Molten, Building A, 2nd Floor, Office  B 1-5.
Colon City, Republic of Panama.
Tel.:(+507) 431-4500
E-mail: operations@nortonlilly.com.pa

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